Vehicle Accident Management
Even with the best fleet safety program in place, all fleets still experience accidents. PHH’s Vehicle Accident Services program consistently sets industry benchmark standards for performance. We manage the complex process of accident reporting, repair and recovery. We bring value to our clients through quality repairs, lower costs, the highest rate of subrogation recovery, and a fast return to driver productivity.
We’re here when you need us most
PHH’s accident management services goals are to maximize driver productivity, reduce overall costs and decrease vehicle downtime. With an average tenure of 10+ years, all our employees in Vehicle Accident Services have the expertise needed to provide world-class service. PHH’s services include:
- 24/7 driver assistance
We staff our call center with ICAR-trained and ASE Certified Technicians, providing emergency assistance, towing and rental arrangements, all while adhering to your company’s policies.
- Accident reporting
PHH seamlessly takes a full accident report, prepares the First Notice of Loss, forwards it to your liability carrier and then makes it all available to you via PHH InterActive®,our web-based data portal.
- Supplier network
Our integrated network of pre-qualified body shops, independent appraisers and rental providers meet PHH’s strictest requirements for service and cost.
- Certified collision technicians
With an average 20 years experience in automotive repair, our collision technicians actively review and negotiate estimates. PHH experts lead the industry with benchmarked standards in reduced repair costs and decreased cycle times.
Recovering money that belongs to you
We understand the importance of subrogation recovery. PHH’s Subrogation Team examines the potential cost recovery of every claim we handle. We lead the fleet industry with the shortest cycle times and highest arbitration recovery rates.