Press Releases

PHH Arval enhances online capabilities for fleet drivers

August 20, 2010

In its continuing effort to make it easier for fleet drivers to handle business related to their vehicles, PHH Arval has added new functionality to both PHH InterActive^® for Drivers, its secure website, and PHH Connect^SM, its mobile application.   

The new functionality available on both portals includes:

• Service card management. Drivers can handle all aspects of their service cards online, including reporting lost or stolen cards, retrieving PIN numbers and checking the status of new cards. 
• Vehicle registration renewals. Drivers can obtain registration renewal status, order duplicate registrations, check status of duplicate registration, and check the status of replacement plates.
• Insurance cards. Drivers can now request insurance cards online (in the U.S.).    

In addition to these new capabilities, drivers can also handle numerous other functions from their computers and/or mobile devices, including mileage reporting, online vehicle ordering, and authorizing Motor Vehicle Record requests. Via the PHH Connect mobile app, which is available on Blackberry, iPhone, Windows Mobile and Android devices, drivers can instantly contact the appropriate PHH call center for help with maintenance, accidents or other needs.

Cheryl Middleton, PHH Arval product manager for client-facing technology, says, “Our goal in every technology release is to enhance driver and vehicle productivity. The additional functions we’ve added to our driver-facing technology portals are designed to provide fleet drivers with easy, robust, 24/7 access to fleet-related transactions and information, so they can spend more time doing the jobs they are paid to do. As always, we have listened to what our clients and their drivers need and want when it comes to delivering the technology enablers of the future.”

About PHH Arval
PHH Arval, a subsidiary of PHH Corporation [NYSE: PHH], is a leading fleet management services provider in the United States and Canada. PHH Arval provides outsourced fleet management solutions to corporate clients, including nearly one-third of the Fortune 500 companies. Through consultative expertise, flexible customer service, and award-winning Internet technology, PHH Arval helps clients reduce costs and increase productivity. For more information, visit http://www.phharval.com/, or call 800 ONLY PHH.

About PHH Corporation
Headquartered in Mount Laurel, New Jersey, PHH Corporation is a leading outsource provider of mortgage and vehicle fleet management services. Its subsidiary, PHH Mortgage, is one of the top five retail originators of residential mortgages in the United States¹, and its subsidiary, PHH Arval, is a leading fleet management services provider in the United States and Canada. For additional information about the company and its subsidiaries, please visit our Web site at www.phh.com.   

¹ Inside Mortgage Finance, Copyright 2010

Tags:   Technology Innovation , Mobile Application , Customer Service , PHH Connect

PHH Arval aligns Canadian operation to enhance customer service

August 18, 2010

New structure expands dedicated account teams to ensure comprehensive approach to meeting customer needs

PHH Arval, a leader in fleet management services in Canada and the United States, is aligning its Canadian operations to enhance its dedicated teams to meet the full span of client needs, from planning vehicle purchases to reducing costs and increasing productivity.

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Tags:  Customer Service , Consulting

PHH Arval launches PHH FleetSelect

August 10, 2010

Innovative North American vehicle ordering system

PHH Arval has announced the launch of PHH FleetSelect^SM, the company’s new vehicle ordering platform, in both the United States and Canada.

This major system is a new release in the United States and includes its accompanying online ordering capability for fleet drivers. It is the second release in Canada, where the system was introduced in 2009. PHH Arval clients with fleets in both the U.S. and Canada can now use the same system to order their vehicles in this North American platform.

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Tags:   Driver Level Ordering , Technology Innovation , North American platform

PHH Arval wins second customer service award from The Fraser Group

August 02, 2010

Recognized for outstanding call center performance over two year span

For the second year in a row, PHH Arval has received the “Outstanding Customer Support Performance 2010” award from The Fraser Group, LLC, a management consulting firm focused on helping companies measure and improve call center performance.  The award acknowledges the superior customer service of PHH’s Driver Response Team, a call center that responds to fleet driver calls and requests.

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Tags:   Customer Service , Awards

PHH Arval acquires select assets of The Center for Transportation Safety, LLC

July 21, 2010

Recommended by 6 People

Acquisition enhances fleet risk and safety training capabilities

PHH Arval announced today that it has acquired select assets of the Center for Transportation Safety, LLC, including the company’s brand. The Center for Transportation Safety, LLC, is a leading provider of fleet risk management and training solutions, focusing on simulator, classroom, behind-the-wheel and mobile training programs for drivers of all classes of vehicles in the United States and Canada.

PHH Arval will now market its newly acquired risk management and training products and solutions under the PHH Center for Transportation Safety (CTS) brand, and CTS will operate as a separate division within PHH Arval. 

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Tags:   Risk & Safety , Trucks , Accident management

PHH Arval named to Monitor 100 list

July 06, 2010

Recommended by 3 People

PHH Arval has announced that Monitor, the most widely read magazine in the equipment leasing and finance industry, has named the company to its 2010 Monitor 100 list of the largest equipment finance/leasing companies in the United States.

PHH Arval was ranked #26 in net assets, #25 in new business volume, #2 in the “independent” segment based on net assets, and #1 in the “independent” segment based on new business volume.

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Tags:  Awards , Funding

PHH Arval announces results of 2010 Green Survey

June 28, 2010

Recommended by 2 People

Results: More fleets are measuring emissions; cost continues to be a concern

PHH Arval has announced the results of its annual industry-wide survey of public and private sector fleet managers on the subject of the environment. 

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Tags:   PHH GreenFleet , Environmental initiatives , Consulting

PHH Canada Ride & Drive Day showcases 70 new vehicles to test drive

June 21, 2010

Recommended by 1 Person

Strategic Fleet Management Symposium and Technology Pavilion in Mississauga, Canada, provide insight into industry’s latest trends 

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Tags:  Technology Innovation , Consulting