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PHH News

This section includes the latest news and information, including PHH products and service announcements, policies and procedures and state/provincial laws and regulations. Additional news is available to PHH clients via the News and Information section of PHH InterActive.

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PHH response to snow emergency

February 10, 2010

As expected, the snow emergency that hit the mid-Atlantic region has dumped 20 or more inches of snow in the area surrounding PHH’s headquarters in Sparks, MD. Fortunately, PHH’s Business Continuity Plan has been put into effect, and we have been successful in providing continued service to all our clients.

Our Call Centers have been up 100% of the time; we are completely operational; our Account Management teams and all other business critical personnel have been fully staffed throughout the day; and we are confident we have successfully maintained all service levels despite the weather challenges.

We have had some local issues with phone traffic, due to conditions related to the storm. If you have had any trouble reaching your Account Consultant by phone, email is a good alternative, as those systems are operational.

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Customer Service

PHH ready for possible snow emergency

February 09, 2010

The U.S. Weather Service is calling for a second major snowstorm in the Baltimore area, where PHH Arval is headquartered. The prediction is for up to 20” in snow, starting tonight and all day tomorrow. This follows a weekend snow event that produced over 25” in many areas surrounding PHH.

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Customer Service

Kansas increases MVR fee

February 02, 2010

Effective February 1, 2010, Kansas has increased its MVR fee from $6.50 to $6.60.

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MVR Fees

PHH closes C$383 million notes offering backed by Canadian fleet lease assets

February 02, 2010

On January 27, 2010, PHH Vehicle Management Services Inc., the indirect wholly owned Canadian fleet management unit of PHH Corporation, closed a series of transactions with Fleet Leasing Receivables Trust (FLRT). FLRT issued and sold about C$363 million of senior Series 2010-1 Asset-Backed Notes backed by the PHH fleet lease assets. See the full press release here.

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Funding

US DOT bans trucker texting

January 27, 2010

In an effort to minimize driver distractions, The United States Department of Transportation has banned the drivers of commercial trucks and buses from texting.

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Trucks , State and Provincial Regulations

Ohio registration renewal late fees

January 21, 2010

Ohio recently changed its rules regarding renewals for vehicle registrations.

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Title and Registration , State and Provincial Regulations

Canada announces 2010 automobile expense deduction limits

January 05, 2010

Canada’s Department of Finance has announced that the 2010 automobile expense deduction limits and the prescribed rates for the automobile operating expense benefit will remain the same as they were in 2009.

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State and Provincial Regulations

New inspection requirements for New Jersey used vehicles

December 22, 2009

The New Jersey Motor Vehicle Commission announced that effective January 1, 2010, used vehicles purchased in or out of New Jersey will no longer require an inspection until they are at least four years old.

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State and Provincial Regulations , Used Vehicles

PHH holiday hours of operation

December 21, 2009

PHH will be closed on Christmas Day, Friday, December 25. PHH will also be closed on New Year's Day, Friday, January 1. Emergency roadside assistance will be available both days.

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