Fleet technology: Changing the way business gets done
August 01, 2012
By Dave Zuidema, SVP, Customer Experience, PHH Arval
I recently talked with Automotive Digest about fleet technology and our focus on the Customer Experience – and how it’s changing the way business gets things done. I’ve been with PHH a long time, usually in roles that focused on keeping PHH in the forefront of technology innovations – and I can’t remember a time that was more exciting than now.
The new technology, which includes mobile applications, reflects a more progressive approach to enhancing the end-to-end customer experience. As I told Automotive Digest:
We want to use data and technology to really give a rich, personalized experience for our customers. Part of that is connectivity. We want to see people-to-people being connected through technology, as well as people to other companies, ourselves with our clients’ companies, ourselves with our supplier partners, as well as connecting with the drivers of the vehicles themselves.
That connectivity with drivers is one area we’ve been focusing on at PHH, with various mobile applications that are changing the way they handle their fleet transactions.
In the Automotive Digest article, I talk about what’s happening in fleet technology, how the different needs of users drive changes in the way we develop our technology, future trends, the value of enhancing the Customer Experience and more.
What’s your experience with fleet technology? Is it changing the way you and your drivers get business done? I’d like to hear your thoughts.