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PHH The art and science of fleet management. PHH The art and science of fleet management. PHH The art and science of fleet management.

Continuous process improvement

Overlaying all that we do well here at PHH is our desire to provide a world-class service experience. Our process improvement efforts focus on the three things our customers tell us are most important to them:

  • Speed of service
  • Reliability of our fleet service delivery
  • Value that PHH delivers

Making improvements that matter to you

PHH’s Six Sigma process improvement program, Rally to ResultsSM, allows us to deliver continuous, quantifiable improvements in fleet service. The improvements we make are based solely on what our clients tell us is important, in ways that are visible, measurable and meaningful to them.

Across North America, 200 PHH associates are trained in the Rally to Results methodology and are led by a team of certified Six Sigma Black Belts. We monitor and work to improve over 60 key metrics validated by our clients and displayed throughout our facilities.

Since 2003, we’ve completed and certified over 100 improvements through our award-winning program – advancing our fleet service delivery performance and directly benefitting our clients.

Come visit and see the metrics for yourself.  Learn about PHH’s legendary customer service.