Customer Service
Article: What is Customer Experience and why does it matter to fleets?
By Dave Zuidema, PHH Senior Vice President, Customer Experience The business world is filled with buzzwords that suddenly appear, grow in popularity, get used ad nauseam by every company and then just as suddenly disappear. A few...
Article: PHH Arval receives ASE Blue Seal of Excellence for 13th time
PHH Arval has been awarded the ASE Blue Seal of Excellence from the National Institute for Automotive Service Excellence (ASE) for the 13th time.
Article: PHH Arval Driver Response Team Wins Third Outstanding Customer Support Award from The Fraser Group
Sparks, MD (April 4, 2012) – PHH Arval’s Driver Response Team was recently presented with its third outstanding customer support award from the Fraser Group.
Awards Article: PHH Arval’s George Kilroy Inducted into Fleet Hall of Fame
September 20, 2011 – Sparks, MD – PHH Arval is pleased to announce the induction of its President, George Kilroy, into the Fleet Hall of Fame.
Article: PHH Arval Launches New Call Center Technology to Improve the Customer Experience
Sparks, MD – August 19, 2011 – PHH Arval has launched Virtual Hold to deliver enhanced service in its Contact Center. Virtual Hold is a software solution designed to inform and empower callers with options for managing their time.
Article: PHH Arval launches Virtual Hold call center technology
PHH Arval has implemented Virtual Hold in our U.S. Contact Center to deliver enhanced service to clients and suppliers. Virtual Hold is a queuing solution that empowers callers with options for managing their time. Many of our drivers and suppliers...
Article: PHH supplier Safelite wins technology award
Safelite AutoGlass®, a leading provider of vehicle glass repair services and a PHH Arval supplier, was recently awarded the 2011 CIO 100 award by IDG’s CIO magazine....
Awards Article: PHH Arval’s Driver Response Team is 2011 Stevie® Award Finalist
Sparks, MD – January 19, 2011 – For the second year in a row, PHH Arval’s Driver Response Team was named a Finalist for Contact Center of the Year in the fifth annual Stevie Awards for Sales & Customer Service.
Awards Article: PHH Arval enhances online capabilities for fleet drivers
In its continuing effort to make it easier for fleet drivers to handle business related to their vehicles, PHH Arval has added new functionality to both PHH InterActive® for Drivers, its secure website, and PHH ConnectSM, its...
Article: PHH Arval aligns Canadian operation to enhance customer service
New structure expands dedicated account teams to ensure comprehensive approach to meeting customer needs PHH Arval, a leader in fleet management services in Canada and the United States,...
Consulting Article: PHH Arval wins second customer service award from The Fraser Group
Recognized for outstanding call center performance over two year span For the second year in a row, PHH Arval has received the “Outstanding Customer Support...
Article: PHH receives Supplier Excellence Award from Diebold
PHH Arval recently received a Supplier Excellence Award from Diebold, Incorporated, a leading provider of self-service, security and service solutions. PHH has been providing fleet management...
Article: Two blizzards, one week. And PHH service delivery never missed a step.
As you may have heard…we got a little snow last week. Here in Baltimore we were treated to a combined 50 inches of snow from a blizzard on February 6 and another blizzard on February 10....
Article: PHH Arval focused on customer service as major snow storm hits Maryland headquarters
As historic blizzards caused many businesses in the northeast United States to shut down for several days last week, PHH Arval demonstrated its dedication to customer service by implementing its business continuity plans to maintain “business as...
Article: PHH response to snow emergency
As expected, the snow emergency that hit the mid-Atlantic region has dumped 20 or more inches of snow in the area surrounding PHH’s headquarters in Sparks, MD. Fortunately, PHH’s...
Article: PHH ready for possible snow emergency
The U.S. Weather Service is calling for a second major snowstorm in the Baltimore area, where PHH Arval is headquartered. The prediction is for up to 20” in snow, starting tonight and a...
Article: PHH Driver Response Team is 2010 Stevie Award Finalist
PHH Arval’s Driver Response Team has been named as a finalist in The American Business “Stevie” AwardsSM for Sales and Customer Service in the category, “Contact Center of the Year.”
Article: Q&A with Tom Keilty, PHH Arval Chief Operating Officer
Recently, we sat down with PHH’s Chief Operating Officer, Tom Keilty, to get his insight on what customer service means in 2010. Tom has spent a lo...
Article: Welcome to PHH's New Web Site
By Dico AkseraylianVice President of Marketing, PHH Arval Welcome to PHH's new web site. We hope you find our new site full of resources,
Article: PHH Arval enhances proactive Preventive Maintenance program
PHH Arval has announced major enhancements to its unique Preventive Maintenance (PM) program, which proactively sends automated email notifications to fleet drivers when it’s time to get work done on their company-provided vehicles.
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