PHH Press Releases

Lenny Pusdesris Named Vice President, Truck Engineering at PHH Arval

Francine Roberts — Fri, 27 Jan 2012 03:19:23 +0000

Sparks, Md. (Jan. 26, 2012) – PHH Arval today announced that Lenny Pusdesris has been named to the new position of Vice President, Truck Engineering, effective immediately. In this role, he will focus on developing and leading a truck engineering team, and will report to Tom Keilty, senior vice president and chief operating officer.

“We are excited to have Lenny on board,” said Keilty. “He has more than 20 years of experience in the vehicle upfit market, and he is a natural fit for our organization as we continue to enhance our truck capabilities in order to serve the needs of our clients.”

Pusdesris started his career with Roush, one of the largest automotive service suppliers, as a race car and prototype mechanic and fabricator, and steadily grew through the organization to the level of Director of Operations for Engineering Services and Prototype Production supporting Ford Motor Company’s truck group.

During his tenure at Roush, Pusdesris worked with Ford on the prototyping and launch of the F-650/F-750 truck line, as well as Superduty, Econoline and F Series platforms, implemented several growth strategies and launched an upfit facility to assemble the Dodge Ram Hemi Sport, Rumble Bee and Daytona programs.

Following Roush, Pusdesris joined Magna, ranked No. 5 in Automotive News Global Supplier List; working with Ford’s F-series team in the engineering, development and marketing of the F-150 Mid Box product. Most recently, he was National Sales Manager at Steelweld, helping launch Steelweld’s introduction into the fleet and commercial market for truck bodies, van interiors and alternative fuel conversions.

Pusdesris is a member of National Truck Equipment Association, National Association of Fleet Administrators, National Petroleum Management Association, Green Truck Association and the American Gas Association.

Pusdesris and his family currently reside in Michigan, and will relocate to Maryland.

About PHH Arval

PHH Arval, a subsidiary of PHH Corporation (NYSE: PHH), is a leading fleet management services provider in the United States and Canada. PHH Arval provides outsourced fleet management solutions to corporate clients, including nearly one-third of the Fortune 500 companies. Through consultative expertise, flexible customer service, and award-winning Internet technology, PHH Arval helps clients reduce costs and increase productivity. For more information, visit www.phharval.com, or call 800 ONLY PHH.

PHH Arval Contact:

Heather McElrath
heather.mcelrath@phh.com
856-917-7628

PHH Arval Team Wins Outstanding Customer Support Performance Award From The Fraser Group

Patrick Powell — Thu, 08 Dec 2011 19:53:36 +0000

“We make customer service a priority. So it is rewarding to have our efforts recognized – especially by The Fraser Group, which sets rigorous standards that must be met in order to achieve an ‘outstanding‘ level of performance,” said Senior Vice President and Chief Operating Officer Tom Keilty.

The Fraser Group, a management consulting firm that helps organizations improve performance, recently presented PHH Arval’s Vehicle Accident Services Driver Assistance Team with its “Outstanding Customer Support Performance Award for 2011.” It is the third year that a PHH Arval team has been recognized for customer service excellence. In 2009 and 2010, PHH Arval’s Driver Response Team won the award. (Go to http://www.phharval.com/home/about-phh/recognition for more information on previous awards.)

Throughout the past year, The Fraser Group monitored and scored calls taken by PHH’s Vehicle Accident Services Driver Assistance Team against the firm’s proprietary call center methodology. Each call is evaluated based on 36 criteria and PHH consistently rated at 90 percent or higher over the past four quarters. To date, PHH is the only company among those measured that has achieved this level of performance.

Barry Maners, managing director of The Fraser Group, presented the award to PHH Arval during an awards ceremony at the company's headquarters in Sparks, Md.

During the presentation, Maners said “Fraser has scored literally thousands of calls for more than 100 customer contact centers. Of those centers, only three have been awarded 90 percent of the total points available for four consecutive quarters based on a statistically relevant sample of calls. PHH Arval’s Driver Response Team was the first to reach that threshold and now PHH Arval’s Vehicle Accident Services Driver Assistance Team has also achieved this level of outstanding customer support.”

About PHH Arval
PHH Arval, a subsidiary of PHH Corporation [NYSE: PHH], is a leading fleet management services provider in the United States and Canada. PHH Arval provides outsourced fleet management solutions to corporate clients, including nearly one-third of the Fortune 500 companies. Through consultative expertise, flexible customer service, and award-winning Internet technology, PHH Arval helps clients reduce costs and increase productivity. For more information, visit www.phharval.com, or call 800 ONLY PHH.

About PHH Corporation
Headquartered in Mount Laurel, New Jersey, PHH Corporation is a leading outsource provider of mortgage and vehicle fleet management services. Its subsidiary, PHH Mortgage, is one of the top five retail originators of residential mortgages in the United States, and its subsidiary, PHH Arval, is a leading fleet management services provider in the United States and Canada. For additional information about the company and its subsidiaries, please visit our Web site at www.phh.com.

About The Fraser Group
The Fraser Group, LLC is a management consulting firm with extensive experience in helping organizations collect and understand the voice of their customers. For over a decade, The Fraser Group has focused on providing actionable information to management, based on the voice of the customer, in the areas of customer support process improvement and the improvement of the performance of customer contact representatives. For more information, visit TheFraserGroup.org.

Contact Information:

Heather McElrath
heather.mcelrath@phh.com
410-771-3949

Risk and Safety Foremost at PHH Arval Fleet Management Symposium

Francine Roberts — Thu, 24 Nov 2011 00:58:03 +0000

Calgary, Canada (Nov. 22, 2011) – Studies show that distracted driving is a contributing factor in 20 percent of crashes, and a contributing cause of 16 percent of fatal crashes. For fleet companies, this can lead to numerous risks, which is why risk and safety was front and center at this year’s PHH Arval Fleet Management Symposium recently held in Calgary.

President of PHH Canada Jim Halliday said, “Driver behaviour is one of the most controllable aspects that can influence a fleet company’s risk and safety.”

To address those concerns, Vice President and General Manager Tony Vinciguerra and Manager of Light Duty Training Bruce Davisson from the Center for Transportation Safety, a PHH Arval company, were on hand to discuss the benefits of driver training and address some of the key distractions drivers face.

Vinciguerra said, “Driver attitude and behaviour behind the wheel contribute to more than 90 percent of crashes. Preventing them requires maximum concentration – it is the most important thing a driver can do.”

He illustrated this by saying a three-second distraction from a cell phone while driving would result in a total stopping distance of more than two football fields. He recommends that companies look at:

Classroom or internet-based driver training to address driver behaviour;
Behind-the-wheel training to reinforce skills; and
An awards program to reward drivers for safe, accident-free driving.

Another way to limit cell phone distraction is a new software application, iNmotionsm, which was created by PHH with ZoomSafer. Matt Howard, co-founder and CEO of ZoomSafer, showed how the application can automatically enforce a company’s cell phone policy – as well as the laws that prohibit or regulate cell phone use – thus limiting driver distraction. (For additional information, see related press release http://bit.ly/vkaQA0.)

Additionally, PHH Onboard^sm, vehicle telematics technology that monitors aggressive driving, harsh braking, speeding, and other unsafe driver behaviour, can help companies identify candidates for training or other behaviour modification programs and reduce risks.

Mike Bennett, vice president of sales and client relations for Western Canada said, “It’s not just a matter of installing technology in a vehicle; it’s understanding the resulting information and putting it into action. We recognize that and help clients manage their costs and enhance vehicle performance and safety.”

For example, Geotab, a PHH telematics partner, showed participants that before installing its technology more than 60 percent of fleet vehicles had at least one speed policy violation each month. However, after policy enforcement, violations were reduced to 21 percent, which also reduced the number of accidents.

“One of our priorities is to help our clients identify their high risk drivers and modify risky driver behavior. We want to keep our roads safe,” said Bennett.

Contact Information

Heather McElrath
heather.mcelrath@phh.com
410-771-3949

iNmotion Application Launched to Help Corporate Fleets Prevent Distracted Driving

Francine Roberts — Fri, 18 Nov 2011 19:26:08 +0000

“It’s really very simple – employee texting, emailing and browsing while driving leads to increased crashes and creates safety hazards on the road,” said George Kilroy, President and CEO, PHH Arval, which is one of North America’s largest provider of fleet management services. “We partnered with ZoomSafer to deliver iNmotion in direct response to customers seeking solutions to improve the safety of our roads.”

ZoomSafer, which is a leading provider of policy software to prevent distracted driving, created the iNmotion^SM software application. Once installed on a driver’s BlackBerry® or Android™ smartphone, the application detects when employees are driving and will automatically enforce company cell phone policy. For example, it can:

Restrict the use of cell phones except emergency calls,
Restrict drivers to ‘hands-free mode’ when making and receiving calls, and
Send automated responses that the driver is unavailable via text message or email.

“PHH has a long and outstanding reputation for developing innovative products tailored to meet the constantly changing needs of commercial fleet customers,” said ZoomSafer CEO Matt Howard. “We’re pleased to provide the technology in support of iNmotion and we look forward to helping PHH customers promote safe and legal use of cell phones while driving.”

The software is available for drivers in the United States and Canada.

About ZoomSafer
ZoomSafer is a leading provider of enterprise software to prevent distracted driving. FleetSafer™ solutions enable employers to measure, manage and enforce cell phone usage policies to reduce crashes, risk, liability and expense. For more information, please visit www.zoomsafer.com.

Contact Information:

PHH

Heather McElrath
heather.mcelrath@phh.com
410-771-3949

ZoomSafer

Jason Ovitt, Asylum PR
jovitt@asylumpr.com
(847) 275-2553

PHH Arval’s George Kilroy Inducted into Fleet Hall of Fame

Meghan Thompson — Tue, 20 Sep 2011 09:00:00 +0000

September 20, 2011 – Sparks, MD – PHH Arval is pleased to announce the induction of its President, George Kilroy, into the Fleet Hall of Fame.

The Fleet Hall of Fame is sponsored by the Automotive Fleet & Leasing Association (AFLA) and is presented by Automotive Fleet magazine. 2011 inductees were announced at the AFLA Conference in San Diego, California, on September 15.

Kilroy began his career at PHH Arval in 1976 and held various roles in sales, client relations, marketing, equipment leasing and senior leadership. He was named President of PHH Arval in 2001. In 2007, he was appointed Chairman of the American Automotive Leasing Association (AALA) after serving as the organization’s President for three years.

Under Kilroy’s leadership, PHH Arval has repeatedly been recognized for advancements in technology, outstanding customer service and corporate citizenship. His pioneering spirit is evident in the many innovations PHH has brought to the marketplace during his tenure as CEO, such as the industry’s first telematics solution, driver mobile program, violations management program and environmental program.

Kilroy has been instrumental in leading PHH’s involvement with Habitat for Humanity, Maryland Food Bank, United Way of Central Maryland and numerous other community organizations.

In 2006, Kilroy orchestrated a partnership between PHH Arval and the Environmental Defense Fund to decrease the environmental impact of commercial fleets. As a result of this partnership and a series of improvements made to the efficiency of PHH’s operations, SmartCEO magazine named Kilroy their 2010 EcoCEO.

About PHH Arval
PHH Arval, a subsidiary of PHH Corporation [NYSE: PHH], is a leading fleet management services provider in the United States and Canada. PHH Arval provides outsourced fleet management solutions to corporate clients, including nearly one-third of the Fortune 500 companies. Through consultative expertise, flexible customer service, and award-winning Internet technology, PHH Arval helps clients reduce costs and increase productivity. For more information, visit www.phharval.com, or call 800 ONLY PHH.

About PHH Corporation
Headquartered in Mount Laurel, New Jersey, PHH Corporation is a leading outsource provider of mortgage and vehicle fleet management services. Its subsidiary, PHH Mortgage, is one of the top five retail originators of residential mortgages in the United States¹, and its subsidiary, PHH Arval, is a leading fleet management services provider in the United States and Canada. For additional information about the company and its subsidiaries, please visit our Web site at www.phh.com.

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