PHH Arval's electronic notifications hit 3 million milestone

Award-winning technology enables intelligent routing, customized to fit client policies

January 28, 2008 – PHH Arval achieved a significant milestone in December 2007 with the transmission of its 3 millionth electronic notification through its award-winning Notification Service.

PHH uses its notification service to proactively communicate business critical issues and action items to clients, suppliers, and individual fleet drivers.  This technology ensures that clients receive the information they need when they need it. PHH has offered automated notifications to its clients since 2003 and continues to build this functionality based on changing technology and client and driver needs. The company received the CIO Enterprise Value Award in 2005 for this innovative use of information technology.

PHH’s Notification Service is an enterprise application that enables intelligent routing of these communications in a highly customized, policy-driven manner. Fleet managers can have the notifications customized for their fleets and select the appropriate method and format for receiving information (for example, email, regular mail, or fax), as well as have critical messages automatically forwarded to additional channels. The system also utilizes fail-safes that automatically detect messages that do not reach their intended recipients, and re-routes and re-sends them. 

PHH’s Notification Service is currently used for key fleet management functions, such as Registration Renewals, Motor Vehicle Records, Mileage Reporting, Online Vehicle Ordering, Preventive Maintenance and Used Vehicle Sales.

According to David Zuidema, PHH Arval’s CIO, “PHH’s Notification Service helps us proactively communicate with our customers and their drivers. Our goal in creating this system was to enhance customer service and increase client satisfaction by increasing driver and fleet manager productivity. We’re proud to have reached the 3 millionth notification milestone and look forward to bringing additional technology breakthroughs to our clients.”

About PHH Arval
PHH Arval is a leading fleet management services provider in the United States and Canada. PHH Arval provides outsourced fleet management solutions to corporate clients, including nearly one-third of the Fortune 500 companies. Through consultative expertise, flexible customer service, and award-winning Internet technology, PHH Arval helps clients reduce costs and increase productivity. For more information, visit www.phharval.com, or call 800-ONLY-PHH.