PHH Arval named to InformationWeek Top 100

Technology improves customer service at fleet management company

September 16, 2008 –  PHH Arval, a subsidiary of PHH Corporation [NYSE: PHH], Technology today announced that it was ranked 76th on the 2008 InformationWeek 500 unveiled on September 15 at a gala awards ceremony, part of the exclusive InformationWeek 500 Conference at the St. Regis Resort in Monarch Beach, CA.

PHH Arval was named to the InformationWeek Top 100 list as a result of new business application technology implemented by the company in 2007 and 2008. This technology, an integral part of the company’s “Rally to Results” process management program, was combined with numerous process enhancements and has been instrumental in helping PHH achieve its customer service goals. PHH purposely focused its efforts on improvements that were important to clients, rather than just internal process improvements. The result: PHH Arval has dramatically reduced cycle times and call handling times, enhanced response in “extraordinary events” and significantly improved the quality of supplier-provided data. This combination of advanced technology and process management strategies has helped PHH Arval achieve the next level of excellence in service delivery, increase client satisfaction, improve operating efficiency and increase employee satisfaction. 

David Zuidema, senior vice president and chief information officer at PHH Arval, said, “Customer service has always been a top priority, and to ensure we continuously improve our service delivery, we have invested in technology, process management, and creative brainpower to develop these new capabilities. We firmly believe that exceeding our clients’ expectations is the best competitive advantage.”

“For 20 years, the InformationWeek 500 has honored the most innovative users of business technology,” said InformationWeek Editor-in-Chief Rob Preston. “Year after year, InformationWeek 500 companies harness technology to improve efficiency, boost productivity, drive revenue, and establish a competitive advantage.  We applaud this year’s winners, and the CIOs and other executives whose ingenuity and risk taking are at the center of business technology innovation.”

InformationWeek has identified and honored the nation's most innovative users of information technology with its annual listing, now in its 20th year, and has tracked the technology, strategies, investments and administrative practices of America’s best-known companies.  The list is unique among corporate rankings because it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders. 

Additional details on the InformationWeek 500 can be found online at www.informationweek.com/iw500.

About PHH Arval
PHH Arval, a subsidiary of PHH Corporation [NYSE: PHH], is a leading fleet management services provider in the United States and Canada. PHH Arval provides outsourced fleet management solutions to corporate clients, including nearly one-third of the Fortune 500 companies. Through consultative expertise, flexible customer service, and award-winning internet technology, PHH Arval helps clients reduce costs and increase productivity. For more information, visit www.phharval.com, or call 800 ONLY PHH.

About PHH Corporation
Headquartered in Mount Laurel, New Jersey, PHH Corporation is a leading outsource provider of mortgage and vehicle fleet management services. Its subsidiary, PHH Mortgage, is one of the top ten retail originators of residential mortgages in the United States(1), and its subsidiary, PHH Arval, is a leading fleet management services provider in the United States and Canada. For additional information about the Company and its subsidiaries, please visit our website at www.phh.com.

(1) Inside Mortgage Finance, Copyright 2008